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Refund and Returns Policy
Shipping Policy Overview
Mei Wai Limited ships women's shoes to customers in the destinations listed at checkout on xfkcanvasshoes.com. Every order is subject to product availability, payment verification, and address confirmation. Processing begins only after full payment authorization is received. Customers must confirm that the shipping address entered at checkout is complete and accurate, because orders cannot be redirected once dispatched.
Order Processing
Orders are processed on standard business days. Orders placed outside standard business days are processed on the next available business day. During periods of high order volume, processing may require additional time before dispatch. Mei Wai Limited does not guarantee dispatch on the same day an order is placed.
Shipping Destinations and Restrictions
Mei Wai Limited ships to the destinations displayed at checkout. Orders addressed to locations that cannot be serviced by the assigned carrier are cancelled and refunded. Customers are responsible for providing a delivery address that the carrier can access. Any duties, import taxes, and customs clearance charges applied by the destination country are the sole responsibility of the customer.
Delivery Timelines
Delivery timelines depend on the destination, carrier routing, and customs clearance. A tracking number is issued once the order leaves the warehouse, and tracking status may require additional time to update. Mei Wai Limited does not guarantee delivery on a specific calendar date, and delivery estimates provided by carriers are not binding commitments.
Shipping Fees
Shipping fees are calculated at checkout based on the destination and the service level selected. Shipping fees are non-refundable once an order has been dispatched, except where an item arrives damaged or defective and the claim is approved.
Returns Policy: 14 Days No-Reason Refund
Customers may return eligible items within 14 days of receipt without providing a reason. The 14-day period begins on the date of delivery confirmation. Return requests submitted after the 14-day period cannot be accepted, and the item cannot be refunded. The 14-day no-reason refund policy applies to every eligible order placed on xfkcanvasshoes.com.
Return Conditions
Returned items must be unused and in original packaging. All accompanying materials must be included with the returned item. Items that show signs of wear, alteration, or damage caused by the customer are not eligible for a refund. Items returned without original packaging are not eligible for a refund. Mei Wai Limited inspects every returned item before approving a refund.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window is a strict requirement and matches the terms stated in the Terms of Service. Claims submitted after 7 days of receipt cannot be processed, and no refund or replacement can be issued for those claims. A claim must include the order number, photographs of the item, and photographs of the packaging in which the item arrived.
Step-by-Step Return Process
Step 1: Contact Mei Wai Limited at [email protected] within 14 days of receipt and request a return authorization.
Step 2: Provide the order number, the item being returned, and the reason for the return. A reason is not required under the 14-day no-reason refund policy.
Step 3: Wait for written return authorization from Mei Wai Limited before shipping any item. Items shipped without authorization cannot be accepted.
Step 4: Pack the item securely in its original packaging with all accompanying materials included.
Step 5: Ship the item to the return address provided in the authorization message. The recipient must be Mei Wai Limited, the contact phone is +852 6477 7725, and the specific return address is 17/F, United Centre, 28 Shu Kuk Street, North Point.
Step 6: Send the tracking number to Mei Wai Limited at [email protected] after dispatch. The buyer completely bears the return shipping costs, and shipments lost in transit without tracking cannot be refunded.
Step 7: Allow Mei Wai Limited to receive and inspect the returned item. A refund is issued only after inspection is complete.
Return Shipping Costs
The buyer completely bears the return shipping costs. Mei Wai Limited does not issue prepaid return labels and does not reimburse return shipping charges under any circumstance. Shipping fees paid on the original order are non-refundable.
Refund Processing Times
Refund arrival time is at least 14 days from the date the return is approved. The refund is issued to the original payment method used at checkout. Additional time may be required by the customer's bank or card issuer before the refund appears on a statement.
PayPal Refunds
PayPal refunds take at least 14 days to reach the customer's PayPal account. In some regions, local laws require up to 30 days for PayPal refunds to be completed. Customers in those regions must allow up to 30 days before contacting Mei Wai Limited regarding a PayPal refund.
Contact Information
Questions about shipping, returns, or refunds can be directed to Mei Wai Limited at [email protected] or +852 6477 7725. Written correspondence can be sent to 17/F, United Centre, 28 Shu Kuk Street, North Point.